Credit Collection Supervisor

About Us

Job Description

Requirements

• ●Bachelor's degree in Business Administration, Finance, Banking, Accounting, Economics, Management, or a related field.
• ●Professional certifications in credit management or debt collection are an advantage.
• ●Experience
• ●Minimum 3–5 years of experience in debt collection, credit operations, loan recovery, or customer service within a bank, microfinance institution (MFI), fintech, or financial services company.
• ●At least 1–2 years of supervisory or team leadership experience is preferred.
• ●Proven experience in managing collection portfolios and achieving collection targets.
• ●Experience with digital lending platforms or unsecured loan collections is highly desirable.

Responsibilities

• ●Develop and implement effective negotiation strategies to maximize loan recovery and improve collection performance.
• ●Contact customers to collect outstanding loan repayments in a professional and efficient manner.
• ●Monitor and report on collection performance and recovery progress.
• ●Manage and achieve assigned daily, weekly, and monthly collection targets and performance goals.
• ●Contact customers based on the assigned customer portfolio or collection list.
• ●Follow up with customers who have made a Promise to Pay (PTP) and ensure timely repayment.
• ●Review information provided in loan applications and verify it against supporting documents submitted by customers.
• ●Ensure all customer information, documentation, and reports are accurate, complete, and submitted within the required timelines.
• ●Verify all customer contact information recorded in the assessment forms and validate customers' bank account details.
• ●Request additional information or supporting documents when the information provided is incomplete, unclear, or insufficient.
• ●Analyze customers' repayment capacity and repayment status, and provide recommendations to the Credit Committee for decision-making.
• ●Participate in discussions and provide recommendations on appropriate repayment arrangements for complex or high-risk customer cases.
• ●Review and prepare customer supporting documents for submission to the Credit Committee for approval.
• ●Ensure all customer telephone interviews and information verification processes are conducted with high quality and in compliance with company policies and procedures.
• ●Prepare daily, weekly, and monthly reports, and participate in team meetings to review performance, discuss challenges, and develop action plans for continuous improvement.
• ●Perform other duties and responsibilities as assigned by the direct supervisor or management.

How to Apply