Customer Service Officer

About Us

Job Description

Requirements

• ●Associate Degree, Bachelor's Degree, or an equivalent qualification in a relevant field.
• ●Good command of English, both written and spoken.
• ●Proficient in using computer applications, particularly Microsoft Office (Word, Excel, PowerPoint) and other relevant software.
• ●Honest, responsible, and committed, with a strong work ethic and willingness to learn.
• ●Physically fit and in good health.
• ●Good interpersonal and communication skills, with the ability to interact effectively with customers and colleagues.

Responsibilities

• ●Assist customers in completing loan application forms accurately, successfully, and in accordance with the assigned targets.
• ●Coordinate with internal teams and support departmental operations in line with the responsibilities of the Customer Advisory Department.
• ●Review customer information and conduct customer interviews through the operating system accurately, efficiently, and on a daily basis.
• ●Contact and follow up with customers who have not successfully completed their applications, and provide appropriate assistance to resolve any issues.
• ●Respond promptly and professionally to customer inquiries and concerns through social media platforms and all customer communication channels.
• ●Answer inbound customer calls in a timely manner, providing accurate and clear information with courtesy, professionalism, and excellent customer service.
• ●Promote business growth by acquiring new customers and encouraging existing customers to continue using the Company's services in order to achieve assigned targets.
• ●Inform customers about promotional campaigns and special offers according to the Company's marketing plans, while maintaining updated customer contact information for future communication.
• ●Review customer information and proactively follow up with returning customers to facilitate faster loan disbursement and improve customer experience.
• ●Contact existing customers with a good repayment history and encourage them to use the Company's services again by introducing special offers and promotional programs.
• ●Plan, organize, and prioritize daily work activities effectively to ensure assigned targets and responsibilities are achieved.
• ●Perform any other duties and responsibilities as assigned by the Department Manager or immediate Supervisor.

How to Apply